PT. Service Quality (SQ) Centre Indonesia

We are an International Consulting and Training company with an excellent growth

track record in the region. Our key focus is assisting clients to develop and

maintain excellence in their organization. In gearing up for long-term

business expansion, we seek talented, motivated and competent

individuals to join our team as Consultant

in this following positions:

Process Consultancy

(Based on Singapore on yearly renewable contract)

Responsibilities:

1. Conduct process consulting on “as is” and “should be” maps
2. Identify key process performance indicators and service standards
3. Conduct analysis on customer segments, gaps and root causes.
4. Establish & conduct focus group interviews, and submit findings / recommendations for clients.

Measurement Consultancy

(Based on Singapore on yearly renewable contract)

Responsibilities:

1. Develop service measurement and tracking tools
2. Establish performance indicators, tracking systems
3. Develop and conduct service and organization related surveys
4. Establish analysis & findings and recommendations to clients
5. Establish & conduct focus group interviews and submit findings / recommendations to clients

Job Specific Requirements:

1. Male / female, age maximum 30 years old
2. Minimum S1 degree, preferably S2 from reputable university
3. Minimum have 5 years experience in consulting firm
4. Able to well independently or with team work, with a strong Can Do attitude
5. Fluency in written and spoken English
6. Good presentation skill
7. Must be willing to be based in Singapore and may conduct assignments in weekends

If you meet the above criteria, you are encouraged to send your resume with a passport size photograph to:

PT. Service Quality (SQ) Centre Indonesia

Wisma Asia, 17th Floor

Jl. Letjen. S. Parman Kav. 79

Jakarta 11420

Email: hrd@sqcentre.co.id

Within 2 weeks after this advertisement published

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